How to Cancel Poe
Poe billing runs through wherever you subscribed - App Store, Google Play or the Poe website. Cancel in the same place you paid. Access runs to the end of the paid period. Steps, refund rules, gotchas and what to use instead.
On the platform you paid
- Web: sign in at poe.com, open Settings > Subscription > Manage and cancel.
- iPhone: Settings > your name > Subscriptions > Poe > Cancel.
- Android: Play Store > profile > Payments and subscriptions > Subscriptions > Poe > Cancel.
What happens after you cancel
- Subscriber points run until the end of the paid period.
- The free daily point allowance continues after downgrade.
- Chat history and custom bots stay in the account.
Refund policy
Poe does not refund unused time directly. App Store and Google Play charges are refunded by Apple and Google under their own rules; web subscribers can ask Poe support within days of a renewal.
The gotchas that trip people up
- Points price per model. Newer models cost more points per message - the 1M monthly pool shrinks fast on heavy models.
- Store vs web split. Cancelling on the website does nothing if you subscribed inside the app.
Why people actually cancel
Three reasons come up over and over in the threads complaining about this:
- Points math is opaque. The same prompt costs wildly different points across models.
- One subscription covers the same models. Multi-model access without a point meter exists elsewhere.
- You mostly use one model. Then a cheaper direct subscription might fit better.
If that is why you are leaving
If the reason is cost or juggling, the answer is not another single-tool subscription, it is consolidation. Krater Pro is $20 a month and gives the same multi-model coverage - 500+ models - plus agents, image/video tools and no point metering on chat. Browse the full model list. Teams get 5 seats on Max for $119 flat instead of per-seat billing.
The free tier keeps a daily point allowance across all bots.
More guides: cancel ChatGPT, cancel Claude, cancel Gemini, cancel Perplexity, see how to delete the account and Poe pricing, or every cancel guide.
FAQ
How do I cancel Poe? Poe billing runs through wherever you subscribed - App Store, Google Play or the Poe website. Cancel in the same place you paid.
Will I get a refund after cancelling Poe? Poe does not refund unused time directly. App Store and Google Play charges are refunded by Apple and Google under their own rules; web subscribers can ask Poe support within days of a renewal.
Does deleting my Poe account cancel the subscription? No. Account deletion and billing are separate - cancel the subscription first, then delete if you want to.
Can I keep using Poe for free? The free tier keeps a daily point allowance across all bots.
Steps checked October 2026 on poe.com.