How to Delete Your Hailuo AI Account (Permanently)
Step-by-step: delete your Hailuo AI account the right way - cancel billing first, export what you need, then remove the account permanently.
How to delete your Hailuo AI account
- Cancel the subscription first: profile > Membership > cancel.
- Open Account settings.
- Use Delete account / account deletion and confirm - or request deletion via the in-app help channel.
Before you delete
- Download every generated video you want to keep - the gallery is removed with the account.
- Unused credits are forfeited on deletion.
- Cancelling billing and deleting the account are separate steps; billing must be off first.
What happens after you delete
Deletion removes your account, gallery and generation history. Downloaded videos on your machine are untouched.
Deleting removes your account; it does not get you a refund for the current billing period. If you are leaving because of the price, there is a cheaper way to keep the same capability.
Leaving because of the price?
If Hailuo AI was costing you a standalone subscription, Krater gives you 500+ AI models in one workspace for a single $20/month Pro plan. Compare plans on our Hailuo AI pricing breakdown or see every model we support.
More guides: how to cancel Hailuo AI · Hailuo AI pricing · cancel Kling
FAQ
Can I recover my Hailuo AI account after deleting it?
No. Deletion is permanent - the account and its data are removed and cannot be restored.
Do I get a refund when I delete my account?
Deleting the account does not trigger a refund. Cancel the subscription first and check Hailuo AI's refund policy.
Is deleting the same as cancelling?
No. Cancelling stops future billing but keeps your account. Deleting removes the account entirely. Most people should cancel first, export what they need, then delete.
Last verified October 2026. Official source: hailuoai.video.